AI classifies inbound messages, summarises the detail, drafts a reply and routes it, with a human approval step before anything is sent.
Shared inboxes are noisy. Every message needs manual reading, sorting and a reply, and the same categories come round every day.
The inbox becomes an organised front desk: summaries, categories, next actions and a draft reply ready for a quick check, not a rewrite.
A new message lands in the shared inbox or a chosen mailbox
AI classifies it (enquiry, support, spam) and pulls out the key detail
A summary and a draft reply are prepared, matched to the right CRM record where one exists
The message is routed to the right person or queue with the draft attached
A human reviews and sends. Nothing goes out without approval
This suits any business where the inbox is the bottleneck: property, agencies, consultancies, clinics and support teams. AI does the reading and drafting, your team keeps the final decision on what gets sent.
Admin-heavy teams, founders with shared inboxes and customer service teams
Forge Ops Partner, from £500/month
Pricing filters fit early. Larger builds are scoped after a discovery call or gap analysis.
Pick a day and time that suits you. We'll confirm by email and walk you through this system on a call.
